Post-order assistance
Damaged returns, cancellations and packages
Contact us before sending in order to obtain the correct address and the appropriate procedure, without prejudice to your legal rights. We will check the order, its progress and your situation.
Choose your situation
What happened?
Locate your case to see the immediate action and the elements to prepare. Each request is then examined according to the order and the applicable rights.
Cancel or modify
To do nowWrite to us immediately, before any further action.
To prepareOrder number and modification requested.
See the processDamaged item
To do nowKeep the artwork and all packaging, then contact us.
To preparePhotos of the package, label, protections and damage.
Prepare the fileBad item or poor finish
To do nowDo not install, tension, frame or modify it.
To prepareGeneral views, close-ups and order number.
Prepare the requestWish back
To do nowNotify us within 14 days after delivery, then return within 14 days of your notice.
To prepareOrder number and items to return. No reason is required for a change of mind.
See the stepsParcel not found
To do nowCheck tracking and address, then report the situation to us.
To prepareTracking link and delivery address.
Check trackingIn case of damage
Three reflexes before any other action
Keep the artwork and all packaging, take sharp photos, then report the problem with your order number. Then wait for our instructions before sending.
- 1. StoreKeep the cardboard, label, protections and work in receiving condition.
- 2. PhotographTake the entire package, label, protections and affected area.
- 3. ReportOpen the Contact page, attach photos and your order number, then send your request and wait for our instructions.
As soon as possible
Cancellation or modification request
Contact us immediately
Prints, canvases and oil paintings are prepared after ordering. A quick request allows you to check the step actually reached.
Wait for our confirmation
Before production starts, an order can be cancelled and refunded. Once production begins, stopping it or refunding costs already incurred cannot be guaranteed. Any applicable statutory withdrawal rights remain valid.
Validate the new configuration
Changing media, finish, size or country may change availability, lead time and total.
Returns within 14 days
You have 14 calendar days, starting the day after delivery, to notify us that you wish to return an item, without giving a reason. Email geoffreyconcas222@gmail.com or use our Contact page, including your order number and the items concerned. Send the items back within 14 days after notifying us.
The customer pays the direct return shipping costs for a change of mind. We provide the return address and instructions in writing. Do not send an item to the address on the parcel or directly to our print facility without instructions. Timely notice is sufficient to exercise a statutory withdrawal right; our approval is not a condition of that right.
Return address for a change of mind
CONCAS CORPORATE Company Ltd.
222 Wang Thong Village
Petchkasem 77 Soi 1, Yak 13
Swasdikar Road 2, District Nong Khaem
Bangkok, Thailand
Tel: 0997343840
Returns must be shipped to Thailand, even if your order was produced or dispatched from another country. You are responsible for international return shipping costs. Contact us before shipping for the appropriate instructions and include your order number. For damaged or incorrect items, follow the separate procedure below.
Read our full refund policy for exceptions, returned condition, refunds and exchanges. Keep proof of dispatch and tracking.
Document before throwing away
Damaged package or work
Don't throw anything away
Keep the work, cardboard or tube, interior protections and shipping label until our instructions.
Photograph the whole thing
Take a complete view of the package, each damaged area, inner packaging, label and damage to the work.
Describe the reception
Indicate whether the package was already opened, folded, pierced, wet or crushed when handed over.
A clear file in five views
- The entire package, before any additional manipulation.
- The transport label, sharp and fully visible.
- Interior protections and their position in the packaging.
- The area concerned, with a sharp close-up without touching or rubbing.
- The entire work, to locate the location and extent of the damage.
Report damage, defects, incorrect or incomplete items as soon as possible, ideally within 14 days after delivery, with photographs of the item and packaging. We arrange a correction or replacement at no cost, or a refund if this is not possible. We arrange collection or cover agreed return postage against receipts where a return is necessary for an error or defect that is not your responsibility. This reporting period does not limit statutory guarantees.
Important information
Your rights remain applicable
We accept change-of-mind returns of non-personalized physical goods within 14 days, with return shipping to Thailand paid by the customer. Statutory exceptions for genuinely personalized goods and digital content may apply. Mandatory consumer rights and more favorable terms for earlier orders remain fully valid.
This page explains the practical steps to follow. It does not replace the rights provided for by the law applicable to your order.
Frequently asked questions
Before acting
Does custom manufacturing automatically remove any right of return?
No, this conclusion should not be automatic. Qualification depends on the product, its possible customization and applicable law. Contact us so that the request can be examined correctly.
Should I refuse a visibly damaged package?
If you can have its external condition noted upon delivery, document it. Whether the package is accepted or not, keep all available evidence and contact us promptly.
Can I return the work to the address on the package?
Not without instructions. The appropriate return address may be different; wait for our written confirmation.
What should I avoid before reviewing the file?
Do not throw away the packaging, modify the work or issue an unauthorized return. These elements may be necessary to understand and resolve the situation.
Open a request
Send the file information
Attach your order number, a precise description and, if necessary, legible photos.