From the choice of the work to its arrival
Manufacturing, delivery and tracking
Each order follows two distinct periods: the manufacturing of your configuration, then its delivery. Available lead times, options and routes depend on support, finish, format and country.
From choice to reception
Four steps before arriving home
The chosen medium determines the manufacturing method, control and packaging. The planned country of production and lead times are then calculated for your configuration and destination.
Why deadlines differ
Each presentation follows appropriate manufacturing and packaging
Manufacturing times are added to transport. Tracking becomes available after the package has actually been delivered to the carrier.
Your order in four stages
From setup to shipping
Configuration
You choose the work, support, presentation, size and country of delivery.
Verification
The configurator recalculates availability and total for the exact combination selected.
Manufacturing
The order is entrusted to the partner adapted to the product, format and destination.
Shipping
The work is packaged according to its presentation, then given to the carrier for delivery.
Manufacturing then transport
Indicative deadlines by type of work
| Type | Indicative manufacturing | Routing |
|---|---|---|
| Fine Art Print | Typically 1-4 business days. | Transportation time depends on destination and begins after manufacturing. |
| Printed canvas | Typically 2-5 business days; some complex finishes may take up to 7 days. | Transportation time depends on destination and begins after manufacturing. |
| Handmade oil painting | Approximately 14 days of completion. | Approximately 5 days by FedEx after shipment, for the proposed destinations. |
To remember: these durations are estimates, not guaranteed dates. Complexity, busy periods, quality controls, destination or an event affecting transportation may vary.
Specialized partners
Where is your work prepared?
Fine Art and canvas
Production is entrusted to the partner network adapted to the configuration. The countries currently integrated are the United Kingdom, the Netherlands, the United States, Canada and Australia.
Oil painting
It follows a separate circuit: a specialized partner workshop paints it by hand to order, then ships it rolled without a frame or frame.
Expected country displayed
The configurator can indicate the planned country of production depending on the medium, format, finish and destination. This indication remains a routing estimate, not an immutable promise.
Up to 150 destinations managed
Availability, price and delivery
The country filters the options
When you change countries, the configurator updates the formats, frames, colors and production routes actually available.
The total is recalculated
When "delivery included" is displayed, standard delivery is included in the total shown for that configuration and destination.
Address confirms route
Full address helps check the ability to route the exact configuration before accessing payment.
Taxes and possible import duties depend on the country and local rules. The summary presented before payment is authentic for the amounts collected by the store.
Once the package has been delivered to the carrier
Packaging and tracking
Suitable packaging
A rolled work travels in protective packaging. The stretched or framed versions use rigid packaging adapted to their finish.
Shipping Notice
When a tracking number is available, use the link provided with the shipping notice to view the routing.
Reference to keep
Keep your order number until receipt: it allows you to quickly identify your file in case of questions.
Follow-up questions
What to do if something seems abnormal?
The tracking does not yet include any updates
The first information may appear after the package has actually been taken care of. If the situation remains unchanged, contact us with the order number and tracking link.
I need to correct the shipping address
Contact us immediately. A modification may no longer be possible after starting manufacturing or handing over to the carrier.
The package is indicated delivered but cannot be found
Check the address, surroundings of the delivery location and, if applicable, with people who may have received it. Then contact us with tracking information.
Package or artwork damaged
Keep the work and all packaging. Photograph the package, label, protection and damage, then follow our dedicated procedure before returning.
We are here to help you
Prepare your order number
For an accurate response, provide the order number, address and tracking link if one exists.